Reseller Pro – unlike other basic quotation and e-store packages, is a complete solution. A custom developed online storefront, CRM , helpdesk, document management system and quote builder are just some of the modules provided.
Benefits (Reseller Lite +)
CUSTOMER RELATIONSHIP MANAGEMENT
Attract new customers
Encourage existing customers to purchase more units
Encourage existing customers to purchase higher value unit
Reduce the extent of turnover – or churn – resulting from existing customers who defect to competing organisations
Regain lost customers
Terminate unprofitable stagnant or otherwise unsatisfactory relationships
WORKFLOW MANAGEMET SYSTEM (WMFS) The process of streamlining business procedures so that documents can be moved easily and efficiently is called workflow management. The eMark WFMS automates many processes such as routing documents to different locations, securing approvals, scheduling and generating reports.
Two or more people can work on the same document simultaneously, allowing for improved completion time. Work not need be delayed because a file is out or a document is in transit.
IMPROVED ORGANISATIONAL COMMUNICATION (INTRANET)
Create a collaborative environment
Create a richer more responsive information environment
Post product catalogues, employee handbooks, telephone directories and proposal documents which can all be revised immediately as changes occur
Event driven publishing allows you to respond more effectively to rapidly changing conditions than paper based publishing which require ridged production scheduling
Eliminate paper costs such as printing and distribution
Sales staff can dial in for updates on pricing, promotions, rebates or to obtain information about competitors
Features (Reseller Light +)
CRM Identifying, profiling and keeping in touch with potentially loyal customers is an essential component of retaining existing customers. Ultimately you want to be able to replicate the one is to one relationship once only achievable at you local grocery or butcher.
The eMark CRM module allows you to analyse your customer's revenue and costs, identify high value customers, target direct marketing efforts, capture customer behavior and track customer retention and defection levels.
Once you have obtained the 360 degree view of the customer... which the eMark CRM makes possible, your pathways to growth will increase exponentially.
HELPDESK The ticket tracking module enables you to keep track of incidents between internal support departments and external customers. Manage Service Level Agreements, 24 hour operations and reporting requirements.